This is what our clients say every time they get in contact with any person at SapphireIMS. Client centricity has been playing and continues to play a huge role in our product innovation, design and development SapphireIMS is an ITIL 2011 certified enterprise grade service management system that makes your business agile. Good companies ensure that their core processes are efficient. Great companies go a step beyond and ensure that all their non-core business processes follow the same efficiencies. Todays business environment demands that all business functions work collaboratively. Even a single function lagging behind can drag the entire organization back. SapphireIMS makes businesses agile through a modular and easy to implement suite of products, such as ITIL Service Desk, Enterprise Asset Management, Enterprise Service Management, Business Service Monitoring and Service Lifecycle Management. Our Healthcare Service Management solution is specifically designed for the needs of the healthcare industry. SapphireIMS is the product suite of Tecknodreams, a software product company headquartered in Bangalore, India. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations. The company has a strong R&D team and the product is backed by a support and professional services team to help customers realize business benefits. SapphireIMS has a strong partner network through strategic association with leading system integrators and managed services providers. Keeping the customers businesses at the heart of our approach and adapting to their needs has won us the confidence of customers.